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Talking about how AI actually lands inside a bank

  • Ale Mengoni invited me to close the first season of La suma de DesignOps, and we spent half an hour on something I rarely get to say out loud: what AI adoption looks like from inside a bank, with its security limits, its own pace, and a design team that at first felt using these tools was a bit like cheating.
  • We went through every emotional stage of that, and the first thing that changed was the line between disciplines, which started to blur. The part I keep coming back to is the one nobody schedules: you have to design the space where thinking still fits. Listen to it here.